10 Ways to See How Well Your MSP is Doing for You
If your MSP isn’t providing you with these services, it might be time to call Dedicated IT.
- Latest Technology
Your MSP should be able to offer multiple technology solutions. If they are fully equipped, they should be providing you with storage, colocation, end user computing, application management capabilities and much more.
- Response Time
Your MSP should be available to you 24 hours a day, 7 days a week. The overall well-being of your business depends on it. A guaranteed response time will help with that.
- The Ability to Customize
Your business is not a one-size fits all model, so it shouldn’t be treated as such. Your MSP should have the ability to tailor their solutions to your unique needs.
Your MSP should be upfront and honest about costs. That way your business will be able to budget accordingly. If you find yourself hit with a bunch of hidden and unexpected fees, you may want to look for another MSP option.
- System Security
This is one of the most important services that your MSP should be able to guarantee you. A strong and protected IT infrastructure is crucial to keeping your business running smoothly and efficiently.
- Application Management
MSP’s should provide next-level solutions that allow businesses to utilize integrated and real-time communications through video, voice, data and many other channels. They should also understand how to synchronize the application and network with the objectives of the client and their needs.
- Customer Service
Maintaining your company’s IT should always be the objective of your MSP. They should have the best interest of your business in mind at all times, not the other way around.
- Proactive Maintenance
The MSP for your business should be taking a proactive approach to your IT by running updates and scans before a problem occurs. If you have a company that only fixes your IT when there is a problem, there is a chance you have experienced unnecessary down time and a bill that you had not previously budgeted for.
- Employee Support
Your employees are not all IT professionals, so be sure that your MSP is available to assist them in whatever IT questions and concerns they may have and provide them with an answer in a timely manner.
The MSP for your business should be experienced in handling confidential information and have the process in place to protect that important customer data.