Adam Steinhoff, CEO
AKA “The Godfather”
I have never bagged groceries, or delivered pizza. I have always been a geek – a professional one, as early as 12. My parents’ friends would call and ask computer questions, and eventually I started going to their houses to take care of their computers. When I was done fixing everything up, they would ask “what do I owe you”, and I would just tell them to give me whatever they felt it was worth. I usually walked out of houses with more than $20. I was bitten by the entrepreneurial bug from that point on and knew I would be a business owner.
I ran Byte Technologies for about three years, right out of high school. Byte employed two people and provided services to residential clients and very small businesses.
I worked at IKON Office Solutions for one year as a Senior Network engineer. I was tasked with designing, implementing and supporting networks for cities, airports and other large organizations. The South Florida IT Services division was shut down by corporate, which ended this bullet point on my resume.
In March of 2002, I started Dedicated IT. Over the last 15 years, we have been bringing enterprise-grade solutions to small and medium sized businesses and have grown to 15 employees in two different cities in Florida.
I’ve held many certifications over the years: Microsoft Certified Systems Engineer (MCSE) in Microsoft Windows NT 4.0 and Windows 2000, Microsoft Certified Trainer (MCT) certification, Cisco Certified Networking Associate (CCNA), Cisco Certified Design Associate (CCDA), Citrix Certified Administrator (CCA), Citrix Certified Enterprise Administrator (in 1.8 and in 3.0), Cisco Wireless Expert certification, Nimble SAN administrator, WatchGuard sales and technical certified. And, many, many others.
Aaron Underhill, COO
Aaron is the COO for Dedicated IT. Aaron started working for Dedicated IT in July of 2011. He owned two construction firms and acted as the Sales and marketing director for both from 2006 to 2010.
With his background in sales and marketing, Aaron is charged with the task of overseeing all sales and marketing activity, including the management of in-house sales and marketing personnel and outside vendors. Aaron also directs new business development ventures to include VOIP, partnerships, mergers, new locations and more. He is very adept at ensuring that clients are up to date with certain aspects, such as road mapping and quarterly QA visits.
Heading towards 2020, Aaron has set goals for the company to triple the growth of Dedicated IT by building a relationship with clients, to become a trusted advisor and not just a vendor receiving a paycheck.
Chris Burns, CIO
AKA “The Hair”
Chris is a badass healthcare IT specialist. Chris joined the Dedicated IT team in early 2016 when Medical IT Solutions (Melbourne, FL) merged with Dedicated IT. He is now Dedicated IT’s CIO and GM for the Central Florida office.
There would be more detail here, but he’s busy maintaining networks, and that AMAZING hair.
Benjamin Posner, CTO
Ben Posner began working in the IT industry 25 years ago in 1989. Before working with Dedicated IT, Ben worked in companies, ranging from small-business to enterprise, and has held positions, ranging from Bench Technician (back when consultants actually built custom PCs), to CTO/CIO for several companies.
Ben worked for iWire, inc. as their Senior Systems Engineer & Assistant CTO from 2002 until 2007. Prior to that, he worked as the CTO and IT Director at Teaching Network Corp, a dot com startup company focusing on software development for online education and tutoring.
From 1991-2001, Ben held the title of CIO for Tech Management Solutions, which was a managed services and consulting business. During his tenure there, he received the first ever AT&T training as an outside sales agent in 1995.
Due to Ben’s extensive history in the industry, exposure to products and methods (some that no longer exist or aren’t taught anymore) and several industry certifications (Microsoft, Novell, Citrix and WatchGuard.. to name a few); he brings his experience and the ability to find solutions to some of the most difficult issues and needs that our internal systems and clients have or may need.
Ben’s motto is: “We make sure our clients are as effective as they can be in their jobs, by us doing ours.”
James Craft, VP of Services
James Craft has been working in and out of the IT field since the age of 16. He first started working on computers at the age of 12 out of mere curiosity. Even at a young age, many family friends would contact James to help them with their computer problems, knowing very well that James would solve their issues.
Before working at Dedicated IT, James was in the family business of property management, as well as, a business sales rep among other things. Eventually, his passion for technology brought him back to technology and, ultimately, to Dedicated IT, which he says is, without a shadow of a doubt, the best, most rewarding company he has ever had the privilege of working for.
Along with technical ability, James’ strongest skill sets are communication, time management and attention to detail. Also, he is A+ and Microsoft certified.
His goal is to develop and cultivate the best technical support team in the region and to make the Dedicated IT service team second to none in the business IT industry. Building a relationship with our customers and becoming an indispensable resource and trusted advisor for the growth of their businesses, is important to James. As our society becomes more and more integrated with the technology that surrounds us, Information Technology service is no longer just a commodity; it is a forged partnership that, with the right team and the right solutions, can distinguish a business from its competition. James wants to provide customers with the best possible service imaginable and continue to help them develop custom technological solutions that increase their productivity and their revenue.
Alex Miller, Helpdesk Tech (L2)
Alex was engrossed in technology from a very young age. The son of two IBM programmers Alex wrote his first computer programs in BASIC around age 10. He had an affinity for technology and computers which eventually led him to obtain a sound engineering degree from Full Sail in Orlando, FL. After moving to Atlanta, GA to work in studio recording for a year he returned to south Florida to become a live sound engineer.
No stranger to hard work, prior to entering the IT industry around 10 years ago Alex worked as a low voltage technician pulling phone/data/fiber optic cabling. He drilled concrete and bent metal conduit for pre-construction site builds. He surveyed blueprints to determine best wire routes and worked with city safety inspectors to help build major systems at clients such as Citrix, Nova Southeastern University, and Broward Hospital. His hard work and leadership ability eventually got him noticed by Nova Southeastern University’s Office of Information Technology where he was hired to manage videoconferencing operations in the West Palm Beach campus. He maintained the smart classrooms/labs and assisted with install/design/troubleshooting as well as authoring detailed training documentation for the staff and faculty. While at Nova he obtained a control programmer certificate for the AMX touch panels that control all aspects of the smart class rooms.
For several years prior to working at Dedicated IT, Alex helped pioneer one of the largest “entirely US-based” remote tech support companies, where he led a team of more than 150 technicians while developing company procedures, escalated training and creating the tools/systems used to work on thousands of computers worldwide.
He has a CompTIA A+, MTA: Windows Operating Systems, and is a Microsoft Certified Professional in Windows Server 2012, he is currently pursuing his Microsoft MCSE with a focus on Windows Server Administration. He is also finishing up his second degree in business administration from NSU.
His skills are not limited to computers. He composes electronic music, rides sport bikes in his free time, and occasionally does large venue live sound concerts in addition to the Christmas plays and Easter shows for his church.
Devon Klausner, Helpdesk Tech (L1)
Devon is a newcomer in the IT industry, only having started back in 2013. However, he shows great promise despite being the youngest member on the team – he is engrossed in the newest, cutting edge technology, and takes to it like a fish to water.
As with most of the younger generation, Devon was inundated with technology his entire life. He became the go-to guy among his family and friends for all manner of IT support throughout school – whether it be helping grandma access her email, or setting up a network for his friends to game on. It’s because of this that he has a burning desire to learn.
As one of his previous customers stated, he “Has the patience of Job.” Devon attests that he can help anyone of any skill figure something out.
“One of my favorite memories is helping a ninety-six year old man figure out how to use his new computer. I taught him everything, from starting it up to writing letters to his family. He still emails me with the address I helped him set up.”
Devon wants to one day get behind the scenes and work directly on the infrastructure that powers your systems. Hands-on with virtual machines and network infrastructure, making business life function as normal, is his dream.
“When you call in, I want to make sure you’re not just ‘calling IT again.’ We’re going to laugh, have a good time, and you’re hopefully going to learn something. But most importantly, I’ll make sure your issue gets fixed – and you’ll almost look forward to the next time something breaks.”