Co-managed
services

IT augmentation for your team

Focus on what matters

Scale effortlessly

Getting more done requires more resources. But sometimes, you don’t have the bandwidth to spend time finding, training, and managing the people necessary to ensure the high-level of customer service your staff deserves.

Why not spend a fraction of the time and cost for a proven, turn-key solution?

Whether you need to tackle a big initiative or shuffle day-to-day support off of your IT staff’s plate, co-managed services from Dedicated IT is the perfect solution for a business that needs to scale their IT quickly and effortlessly.

Common questions

You don’t know what
you don’t know

As a business leader, it can be hard to identify when your IT isn’t growing with your business. It isn’t always an obvious flashing light. Often, it’s a case of simply not knowing what you don’t know.

Most growing companies understand these problems need to be corrected in order to overcome operational hurdles.

Here are some quick ways to identify that your IT is falling behind and may need some extra resources:

There is no guarantee of a response when I need help

IT does not understand the urgency of my request when I request support

I’m uncertain if our IT is proactively addressing our needs

IT is unable to break free from the fires

IT seems to be unable to get to the root of issues that cause company-wide outages

I must constantly remind my IT to communicate updates

I am unable or not sure how to implement accountability for our IT department

I don’t know what to budget for IT or unsure what is on our technology roadmap

Tailored for your needs

Strategic IT built for you

Co-managed services from Dedicated aren’t a one-size-fits-all situation. We spend time learning about your business, your team, your needs, and how we can build the right solution. Because every business is unique, we use data and key information to tailor a solution into a strategic tool that helps your business identify and achieve its present and future goals.

Got a big project that needs tackling? You can leverage out industry-focused, experienced solution architects, engineers and project managers to knock it out.

We engage our IT Advisor to perform a deep dive to help your team understand what problems need to be solved in what order, and how to communicate needs for budget approvals and future IT growth.

We implement our award-winning service desk to support your company’s day-to-day support needs while freeing your on-staff IT pros to focus on other goals for your business. We can be the help desk escalation point, giving your team access to specialized professionals who can solve your problems efficiently.

Your business is unique, so why shouldn’t your co-manage services be the same? We are willing to meet you where you are and provide custom solutions that don’t disrupt your workflow or your business.

24X7 access

A look into the future

Access to accurate data is one of the most important aspects to decision making in your organization. Your company’s payroll was not figured out overnight with napkin math. Your IT is no different.

Just like your accounting department needing certifiable data to run payroll, we believe your IT department should be accountable and leveraging data intelligence to make decisions.

Accurate information can be the difference of a 4 hour support call and a 15 minute one. It can be the difference between an outage or uninterrupted, productive work.

Accurate information establishes a baseline to measure success. Most MSPs provide their customers with the typical run of the mill bits-and-bytes reports. This makes it difficult to know what needs to be done, how urgent each item is, and how to budget and communicate expectations.

Your business needs concrete results – That is why we built Catalyst, our self-service platform.

With Dedicated IT’s Catalyst customer portal platform, you’ll gain access to key metrics like:

Ticket count

Resolution time

Most impacted time of day/day of the week

What departments use the most resources

Your most needy staff

The most problematic IT issues

We understand your business

Industry-specialized
portfolio

Even if you don’t have exact goals for your solution, we can deliver industry-leading objectives with our baseline data protection. Example of a typical organization baseline looks like the following:

Healthcare

Senior Living

SMB

Products we use

— Paula Parr

Fast Resolutions

It’s all about predictable outcomes

Our team has established processes and standardization that ensure service delivery that you can rely on. Think bigger than quarterly updates: we give you access to an in-depth portal that allows you to keep tabs on everything from open tickets to resolution times. And we use our support data to create proactive, predictable strategies that promote first-call resolutions for most IT issues.

Additional IT services

Our catalog of services is sure to have what you need to fill any gaps in your IT.

Cybersecurity

HIPAA
Compliance

Cloud Hosting
Solutions

Microsoft 365

EMR
Support

Voice and
Collaboration

Service
Desk

A True partnership

A partner in
growth

Our co-managed services are a tool to help your business grow. That’s the bottom line. It helps your team get more from their day. More resources to tackle projects. More time to address big-picture tasks. More bandwidth to innovate and grow.

And with all of that comes reliability and visibility so you can be sure you’re getting exactly what you paid for.

If you’re ready to augment your IT staff with the additional professionals, resources, and expertise or Dedicated IT, fill out the form below. Let’s make you better tomorrow.

Co-managed
services

Scale effortlessly

You don’t know what
you don’t know

Here are some quick ways to identify that your IT is falling behind and may need some extra resources:

Strategic IT built for you

A look into the future

With Dedicated IT’s Catalyst customer portal platform, you’ll gain access to key metrics like:

Industry-specialized
portfolio

It’s all about predictable outcomes

Additional IT services

Cybersecurity

HIPAA
Compliance

Cloud Hosting
Solutions

Microsoft 365

EMR
Support

Voice and
Collaboration

Service
Desk

A partner in
growth

Learn how co-managed IT could work for you

Newsletter Signup

Co-managed services

Scale effortlessly

You don’t know what you don’t know

Here are some quick ways to identify that your IT is falling behind and may need some extra resources:

Strategic IT built for you

A look into the future

With Dedicated IT’s Catalyst customer portal platform, you’ll gain access to key metrics like:

Industry-specialized portfolio

It’s all about predictable outcomes

Additional IT services

Cybersecurity

HIPAA Compliance

Cloud Hosting Solutions

Microsoft 365

EMR Support

Voice and Collaboration

Service Desk

A partner in growth

Learn how co-managed IT could work for you

Newsletter Signup

Co-managed
services

You don’t know what
you don’t know

Industry-specialized
portfolio

HIPAA
Compliance

Cloud Hosting
Solutions

EMR
Support

Voice and
Collaboration

Service
Desk

A partner in
growth