Service
desk

Outsourced IT management

A service experience
that delivers results

Dedicated IT’s Service Desk is more than just a couple of technically-savvy people answering the phones. It’s an entire suite of services, people, processes and systems that, when stitched together, provides organizations with award-winning, industry focused professional IT management.

On top of getting access to completely scalable, enterprise-strength IT management, our data-driven support enables us to identify pain points, growth opportunities, and revenue savings that help your business fire on all cylinders.

Establishing
foundational support

To get the most out of our unique managed IT solution, we need to make sure your baseline IT support is covered. Our support structure is broken into two buckets.

PROACTIVE SUPPORT

Prevent outages, minimize risk,
maintain up-to-date systems

Strategy

Monitoring

Risk Mitigation

Account Management

Compliance

Automation

Reactive SUPPORT

Put out fires, manage emergencies,
day-to-day staff support

EMR + Applications

Network + Infrastructure

Ransomware Remediation

Vendor Management

Security Response

Helpdesk + support

Add-On Services

Customize Your Experience

Sometimes you need a little extra support that is tailored to your workflow. We offer a host of what we call bolt-on services that you can pick and choose to add to the Service Desk to help meet your requirements.

Data protection

CLOUD SERVICES

CO-MANAGE SERVICES

CYBERSECURITY

COMMUNICATIONS/VOICE

MICROSOFT 365

HIPAA COMPLIANCE

Custom kpis

Data-driven support

Creating support tailored to your team and business requires data and experience. When we begin any engagement, we spend a lot of time and effort discovering your unique IT strengths and weaknesses, including:

How your team uses IT
Technology solutions
and process in place

IT workflow and needs
Identify IT time bombs

Alongside your specific needs, we use past data and analysis to provide more effective, timely support that maximizes uptime. And support from Dedicated only gets better with time as we gather more data points from your IT that allows us to further optimize.

We value your time

Spend less time waiting for support

How can you gauge outstanding IT support? By seeing how much time you spend waiting for issues to be resolved.

We work round-the-clock to proactively protect your team, preventing any IT-related disruptions. But even if a problem occurs where a team member needs direct support, we work hard to deliver a one-call resolution.

That means talking to one experienced support technician for 15 minutes or less to resolve most issues. We use our robust data-gathering to tailor and optimize support for your IT infrastructure, helping reduce overall support issues and lowering resolution times.

Service workflow

peace of mind for your business

Industry specialization
on-hand

We work with many different industries that have specialized requirements when it comes to their IT. Our past experience managing and supporting businesses like yours allows us to provide unmatched support resolution times that give you the peace of mind that business isn’t slowed down by your IT

“The Dedicated IT Team is extremely professional and responsive. It is truly a pleasure to work with them.”

— Dawn Liskay / Premier Estate Properties

Helping you grow

A better
tomorrow

At Dedicated IT, everything we do is with the goal of making you better tomorrow than you are today. That’s the ‘why’ behind our Service Desk — with staff dedicated to your ongoing strategy and day-to-day support, your business can operate without restriction and innovate more than ever.

If that sounds like it’s the right fit for your business, fill out the form below or give us a call. Let’s achieve your better tomorrow.

Service
desk

A service experience
that delivers results

Establishing
foundational support

PROACTIVE SUPPORT

Reactive SUPPORT

Customize Your Experience

Data protection

CLOUD SERVICES

CO-MANAGE SERVICES

CYBERSECURITY

COMMUNICATIONS/VOICE

MICROSOFT 365

HIPAA COMPLIANCE

Data-driven support

Spend less time waiting for support

Service workflow

Industry specialization
on-hand

A better
tomorrow

Are you ready to learn how Dedicated IT can help you?

Newsletter Signup

Service desk

A service experience that delivers results

Establishing foundational support

PROACTIVE SUPPORT

Reactive SUPPORT

Customize Your Experience

Data protection

CLOUD SERVICES

CO-MANAGE SERVICES

CYBERSECURITY

COMMUNICATIONS/VOICE

MICROSOFT 365

HIPAA COMPLIANCE

Data-driven support

Spend less time waiting for support

Service workflow

Industry specialization on-hand

A better tomorrow

Are you ready to learn how Dedicated IT can help you?

Newsletter Signup

Service
desk

A service experience
that delivers results

Establishing
foundational support

Industry specialization
on-hand

A better
tomorrow