4 Questions to Ask When Choosing an IT Service Provider
Selecting the right IT provider for your business can be a difficult task. From system upgrades to data migration and security, IT Service Providers support businesses’ technology needs while consistently changing and updating their services to match the ever-changing nature of technology. Asking the following questions will assist in making the process of choosing an IT service provider simple.
- What should I expect from an IT Service Provider?
Having a complete understanding of what exactly you are expecting from an IT service provider is a good place to start. If your business has specific needs that must be met, now is the best time to address those to ensure that the company in question can handle it. Create a list of your wants, needs and current pain points so the IT service provider can present you with a technology roadmap for your business.
- How frequently and when will I be charged for my IT services?
When selecting an IT provider you must know the frequency of their billing. This allows your business to budget for those charges. Will your business be susceptible to overage charges or will they provide you with a flat-rate service? What is their hourly rate if project work is needed? Are the services you want available a-la-carte or only as a bundle? Asking these questions will provide you with a better understanding of what your IT service provider will cost you in the long run.
- Does the IT Service Provider have experience working in your industry?
If an IT provider has successfully implemented technology solutions into other businesses within your industry, they must obtain a high level of expertise and knowledge that can be utilized for your IT needs. This means that the IT company will be well-versed and ready to address any of your needs and concerns. Requesting case studies will also allow you to see a real world example of how these services benefitted a similar company.
- Does the IT Service Provider have any specialties?
If you are specifically looking for cyber security planning services, cloud computing, a disaster recovery plan or data center transformation, it is important to know if the IT Service Provider has the capability to implement these services into your current infrastructure. Are they able to predict the future growth of your business? Doing research will allow you to know if they can provide the exact services you need.
At Dedicated IT, we encourage customers to research our business because we are confident in the services that we provide. If you are looking into an IT service provider, we would appreciate the opportunity to show you how we can benefit your business. Contact us today!